Frequently Asked Questions & Client Testimonials

DOG WALKING FAQS

How many dogs do you walk at once?

We walk a maximum of 3 dogs per group. This ensures safety, proper attention, and a calm walking environment for every dog.

Are the dogs walked on-leash?

Yes. For safety and legal compliance, all dogs are walked on-leash unless prior arrangements and written permission are given for off-leash time in secure areas.

What areas do you cover?

We operate across the Vaud region, including Lausanne, Morges, Nyon, Prilly, Écublens, and surrounding towns. Not sure if we cover your location? Contact us — we’re happy to check!

How long are the walks?

Our standard group walks are around 60 minutes, not including transport time. Walks are always tailored to the energy levels and needs of the group.

Can I schedule regular weekly walks?

Absolutely! Many of our clients book recurring slots — daily, weekly, or a custom schedule. We also accept occasional or one-time bookings depending on availability.

What happens in bad weather?

Walks go ahead rain or shine, with appropriate adjustments. If weather is dangerous (e.g., thunderstorms, extreme heat), we’ll shorten walks or reschedule and inform you promptly.

Do you accept all dog breeds?

Yes — we welcome all breeds. However, dogs must be well-socialized (or suitable for solo walks), non-aggressive, and up-to-date on vaccinations.

Do you offer solo walks?

Yes, solo walks are available for puppies, seniors, or dogs with special needs. These are offered on a limited basis and priced separately. Please contact us for more info.

BOOKING & PAYMENT FAQ

How do I book a walk?

Send us an email or fill out our contact form. We'll set up an introductory consultation and get to know your dog before the first walk.

What is your cancellation policy?

We kindly ask for at least 24 hours' notice for cancellations. Same-day cancellations may be charged at the full rate, especially for recurring clients.

How do I pay?

We accept payments via bank transfer or Twint. Invoices are sent monthly, with flexible payment terms for regular clients.

Are your walkers insured?

Yes. All walkers are professionally insured and trained. We also carry public liability insurance for added peace of mind.

CLIENT TESTIMONIALS

“The Dog Walkers Switzerland have been a lifesaver for us and our golden retriever, Luna. Reliable, kind, and so professional — we trust them completely.”

“Our rescue dog Max is nervous around strangers, but the walkers here took the time to earn his trust. Now he waits by the door every morning with his tail wagging.”

“I work long shifts and couldn't manage without this service. They’re flexible, communicative, and clearly love dogs. Highly recommended!”

“The small group walks were exactly what my French bulldog needed. She’s calmer at home now and much more social with other dogs.”

“The updates and photos after every walk are the highlight of my day. I always know my dog is safe and having fun.”

Still Have Questions?

We’re happy to help! Reach out via our Contact Page or directly through our website.

🐾 The Dog Walkers Switzerland — Where care, trust, and tails come together.